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Arch Management Strategies: A Trusted Practice Management Partner
Ross Brown, President and CEO, Arch Management Strategies
Independent medical practices are often torn between being a caregiver and/or a business owner. Many medical practices are successful in providing advanced treatment to every patient, but they struggle with revenue cycle and operations management, even after deploying advanced technologies, platforms, and tools. Fortunately, medical clinics can address this challenge by partnering with a trusted practice management partner like Arch Management Strategies. The company provides an end-to-end management solution that allows independent medical practices to bridge the gap between patient care and practice management. Arch’s services enable its clients to combine revenue cycle management and operations management, which were traditionally disparate. “Arch’s hands on approach helps clinics build a healthy practice by bringing revenue cycle management and operations management under a single umbrella,” mentions Ross Brown, president, and CEO of the company. Arch accomplishes this by deploying the right solutions that fit the client’s exact business requirements. The company also ensures that medical practices reap maximum benefits from the technology solutions they implement within their business. The company believes that a financially fair practice must align its operational workflows with its revenue cycle workflows. “Our approach to revenue cycle and operations management is simple; we listen to our clients, identify ways to meet their needs and deliver a quality service that allows them to focus more on patient care,” mentions Brown. Arch engages extensively with new clients to get a complete understanding of the flaws of the existing practice, both operationally and financially.
During this discovery period, the company also understands the client’s current systems and capabilities and finds ways to streamline the workflows. This helps the providers continue to focus on patient care without worrying about their business. While providers keep their sole focus on patient care, the clinic’s staff take care of the revenue cycle management and operations by leveraging the technology and platforms they have in place. In order to facilitate this, the company trains its client’s workforce and oversees the process, and ensures success throughout the engagement. Arch also helps its clients find ways to maximize their current platform’s capabilities to improve patient in-take workflows, point-ofservice collections, scheduling, and documentation, among others.
Arch works with its clients to perform root cause analysis to determine the primary causes of issues and provide solutions for improvement. “We are dedicated to ongoing process improvement to provide our clients with solutions to strengthen both operational and revenue cycle end-to-end process,” says Jessica Pamplin, Revenue Cycle Manager at Arch. In one instance, a client looking to move away from a paper-based check-in process approached Arch. The company identified a platform that worked best for them and oversaw implementation and training. Upon implementing the platform, the client virtually eliminated all paperwork, drastically reduced demographic in-take errors, and increased point-ofservices collections by over 200 percent. These changes also allowed the client to seamlessly add telehealth services as the patients were already checking in remotely on smartphones, tablets, and PCs. The company continues to serve this client and oversee their training and process improvement initiatives as the platform rolls out new service features.
Such success stories stem from Arch’s experience and hands-on approach that helps its clients achieve their operational and financial goals. Moving ahead, the company aims to help more providers improve all aspects of the practice through business development, strategic growth, operations, and human resource management. The company also foresees significant business traction as more independent practices pop up, integrate new technologies, and leverage opportunities for telehealth. As patients continue to look for more convenient ways to obtain medical care, Arch wants to help them along the way by improving patient care through innovative practices.
Management Ross Brown, President and CEO and Jessica Pamplin, Revenue Cycle Manager, Arch Management Strategies
Description Arch Management Strategies is a trusted practice management partner for medical clinics. The company provides an end-to-end management solution that helps independent medical practices to bridge the gap between patient care and practice management. Arch’s services enables its clients to combine revenue cycle management and operations management, which were traditionally disparate. The company believes that a financially fit practice must have its operational workflows in line with its revenue cycle workflows. As Arch engages with new clients, in the discovery period, the company gets a full understanding of the flaws of the existing practice, both operationally and financially. While doing this, the company also understands the client’s existing systems, capabilities, and more, and finds ways to streamline the workflows
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