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During this discovery period, the company also understands the client’s current systems and capabilities and finds ways to streamline the workflows. This helps the providers continue to focus on patient care without worrying about their business. While providers keep their sole focus on patient care, the clinic’s staff take care of the revenue cycle management and operations by leveraging the technology and platforms they have in place.
Arch works with its clients to perform root cause analysis to determine the primary causes of issues and provide solutions for improvement. “We are dedicated to ongoing process improvement to provide our clients with solutions to strengthen both operational and revenue cycle end-to-end process,” says Jessica Pamplin, Revenue Cycle Manager at Arch. In one instance, a client looking to move away from a paper-based check-in process approached Arch. The company identified a platform that worked best for them and oversaw implementation and training. Upon implementing the platform, the client virtually eliminated all paperwork, drastically reduced demographic in-take errors, and increased point-ofservices collections by over 200 percent. These changes also allowed the client to seamlessly add telehealth services as the patients were already checking in remotely on smartphones, tablets, and PCs. The company continues to serve this client and oversee their training and process improvement initiatives as the platform rolls out new service features.
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Company
Arch Management Strategies
Headquarters
Ridgeland, MS
Management
Ross Brown, President and CEO and Jessica Pamplin, Revenue Cycle Manager , Arch Management Strategies
Description
Arch Management Strategies is a trusted practice management partner for medical clinics. The company provides an end-to-end management solution that helps independent medical practices to bridge the gap between patient care and practice management. Arch’s services enables its clients to combine revenue cycle management and operations management, which were traditionally disparate. The company believes that a financially fit practice must have its operational workflows in line with its revenue cycle workflows. As Arch engages with new clients, in the discovery period, the company gets a full understanding of the flaws of the existing practice, both operationally and financially. While doing this, the company also understands the client’s existing systems, capabilities, and more, and finds ways to streamline the workflows