Since its inception in 1979, Cerner has been a visionary company that develops innovative solutions and services that meet and respond to today’s business needs while also anticipating tomorrow’s challenges. The company’s development efforts are inspired by four guiding principles:
• Enabling easier, timely, and more efficient decision-making while leveraging analytics
• Helping clients increase yield
These tenets along with the Cerner Model Experience, which is the company’s methodology for providing subject matter expertise and best practices, helps healthcare organizations optimize their existing solutions, implement new technology, and adopt necessary training to improve workflow efficiencies and control costs. “We are focused on delivering an integrated RCM experience that is both consumer-and statistics-driven,” says English. “We are also committed to continuously refining our analytics platform which plays a critical role in driving our clients’ productivity in the revenue cycle and their compliance with alternative payment models.” English also explains the company’s commitment to developing the expertise of its revenue cycle associates to guide clients on best practice recommendations and optimal use of solutions. “The Cerner Revenue Cycle Certification Program (CRCP) ensures that our teams have a thorough understanding of the entire revenue cycle and the necessary solution expertise to help our clients manage projects successfully.”
Cerner’s comprehensive RCM solutions and services support a growing client base across the U.S. and global markets, including over 300 clients across acute and ambulatory venues. English shared one example of how Carroll County Memorial Hospital partnered with Cerner RevWorks to enhance their workflow efficiencies, meet organizational metrics, and control costs. “Our RevWorks team worked closely with Carroll County as it added new facilities with expanded services and additional care providers. Together, we helped them increase gross revenue by 132 percent1, cash collections by 165 percent1, and decrease their A/R days by 42 percent1.” He also pointed to several more of Cerner’s client achievement stories published on the company’s website.
With over four decades of industry experience, a growing community of clients and compelling vision for the future, Cerner maintains a strong position in the RCM landscape. It also has a robust roadmap for future revenue cycle development. English explains the company’s future plans to leverage the intelligence of its RCM platform to further automate workflows, reduce manual tasks, and lower costs. “We are also working toward an improved consumer experience through guided scheduling and bill pay flexibility, preventing denials through financial clearance improvements, and increasing user efficiency with optimized workflows,” he concludes.
1 Measuring from 2012 (pre-implementation) to 2017.