MTBC established itself as a pioneer in developing healthcare IT solutions, further solidified by its introduction of the first voice-activated assistant integrated with its aptly named talkEHR™ software. “As primary care and family medicine adopt voice integration to focus on clinical care, this technology will be increasingly accepted as a replacement for primitive dictation and transcription,” says Al Nardi, VP Strategic Initiatives at MTBC. The company also empowers healthcare providers to increase collections, reduce expenses, and streamline clinical and operational workflows through its Revenue Cycle Management (“RCM”) solution. While MTBC’s RCM system is based on the notion that technology is required to increase volume and reduce costs, the human element plays a crucial role. MTBC offers a “technology-enabled live claims management” that not only uses artificial intelligence to reduce errors, increase revenue, and build upon a claims rules engine, but also employs dedicated individuals for accounts receivable, denial management, follow-up, and specific issues that involve insurance payers. “Oftentimes, technology and phone calls can effectively resolve problems, but in some cases, we need to utilize our internal legal team in resolving certain claims issues,” explains Nardi. MTBC’s methodology is continually reviewed and revised as new data is mined from its system, patterns are discovered for specialties and certain payers, and industry standards and regulations evolve.

MTBC’s persistent focus on delivering revolutionary healthcare IT solutions has added value and increased profitability and workflow for its clients.