By focusing on operational strategy and functional alignment of technology investments, the company enables clients to develop a roadmap to enhance yield while reducing the cost to collect. “We work with the clients to assess and improve revenue cycle performance through the use of technology investments and business process improvements,” points out McHugh. Clients get a thorough review of their organization design, EHR systems, and resource efficiency with key performance indicator benchmarking. “We provide a comprehensive review of a provider’s current systems, paired with operational interviews that are aimed at identifying technical fixes, optimization priorities, and misalignment with operational expectations.” After road mapping, Navigant allows organizations to effectively manage their revenue cycles through various services including process improvement, EHR support, organizational design, and integrated learning.
We work with clients to assess and improve revenue cycle performance through the use of technology investments and business process improvements
Over the years, the company has assisted a number of firms with its stellar solutions in revenue cycle management. For instance, Athens Regional Health System (ARHS) required evaluating performance improvement initiatives and stabilizing the organization due to internal crises. Navigant introduced VitalStats to ARHS enabling concurrent evaluation of physician coding practices, collections, and volume statistics. “We focused on the performance improvement initiatives that included an immediate income statement improvement of $15M during Year 1; and a stretch goal of $30M per year after Year 1,” explains McHugh.
Navigant recently acquired McKinnis Consulting Services, a firm specializing in revenue cycle assessment, strategy, and optimization assistance for healthcare providers to enhance its end to-end revenue cycle management services. The company will continue to focus on addressing challenges of underleveraged system functionality of HIS platforms. For this, Navigant has created a core group that assists clients with real-time model to charge capture problems after an EHR implementation. “We are developing more content-based solutions for the market-leading HIS platforms to provide our partners the appropriate solution that removes both redundant cost and manual processes,” concludes McHugh.